Covid-19 FAQ and Information

OUR COMMITMENT TO GUEST SAFETY 

In these challenging times we have made some operational changes for the 2020-2021 winter sports season to help us adhere to guidelines created to keep our guests, employees and our community safe and healthy.  These changes are consistent with current restrictions and follow the National Ski Area Association’s Ski Well, Be Well best practices + recommended practices from the Minnesota Ski Areas Association.

We believe these changes will likely evolve over the course of the season. We appreciate your help and understanding as we work to provide exceptional outdoor winter recreation. We are committed to continuing to provide premier outdoor recreation at Giants Ridge — in ways that promote health, safety and reduce the risk of transmission. Help us stay open. 

Snow Sports are an ideal way for you to play in the wide-open spaces of northern Minnesota taking advantage of the health benefits of outdoor recreation. 

PREPARE FOR YOUR WINTER VISIT

  • All skiing guests must purchase lift tickets, lessons & rentals online HERE before arrival. Capacity limits may apply. 
  • CLICK HERE to fill out all appropriate waivers; including  Daily Lift Waiver, Rental & Lesson Waivers. Please bring your filled out rental waivers with you during your visit.
  • Guests are encouraged to use cashless payment throughout the facility.
  • Season pass holders will have priority + have unlimited access to the slopes (reservations may be required, based on occupancy and demand, as season progresses).
  • Snow Tubing will be by online reservation in specific two (2)-hour sessions.
  • On-mountain capacity limits may apply during busy times.
  • Note: all references to “household” means all the people living in the same home or residence, including a shared rental unit or other similar living space. This includes college-aged kids who return home over a weekend, holiday or break.
  • Guests are asked to get ready in their vehicle or condo prior to arrival.
  • If only redeeming lift tickets or lessons, use the 1st floor South Ticketing Entrance and proceed to ticketing. Send only one member of your party into the Main Chalet to collect tickets for your group. 
  • If you purchased rentals online, bypass the ticketing counter and go directly to our Rental Shop to redeem lift tickets & collect rentals. 
  • Guests should plan on booting-up, taking breaks, warming up and eating in their vehicle.
  • The main chalet will be open for restrooms, retail, locker access, rental operations, ticket and ski school check-in only. There is no seating or congregating in the building. You may not use the chalet as a warm up area.
  • The South Chalet and Sports Pavilion are open for locker usage only. There is no seating available in these areas for warming.
  • The food court will be available for food & beverage take out and grab and go only. There is a 5 person limit in the food court at one time. No food or beverage may be consumed on site including patio areas.
  • Food and beverage may be consumed in vehicles in parking lots (think household tailgating).
  • You may set up outside warming stations such as pop up tents – ice fish shelters for the duration of your stay in the area between main and south chalet for your individual household use only. All tents must be removed before the daily closing of ski area.
  • We encourage guests to bring water, snacks and other food with them to ensure they stay hydrated and have the energy needed for their ski day.
  • All personal belongings must be kept in a vehicle or placed in a locker (space is limited).
    No items are allowed to be left in the chalets (Main, South, Sports Pavilion).
  • Slow cookers, potluck items and other outside food items should not be brought into any Giants Ridge facilities this season.
  • Note: all references to “household” means all the people living in the same home or residence, including a shared rental unit or other similar living space. This includes college-aged kids who return home over a weekend, holiday or break.
  • On-mountain capacity limits may apply during busy times.
  • Guests will be asked to self-group and load the chairlift with their household. Masks will be required in lift lines and on lifts. Lift attendants will not require guests to ride a chairlift with people they do not know.
  • Face coverings that align with CDC recommendations will be required both inside and outside whenever physical distancing cannot be achieved, except when actively eating and drinking. Face coverings will be required while loading and riding on lifts, inside all buildings, and during all ski and snowboard lessons. No one will be permitted on the mountain without a face covering.
  • All in-person organized youth and adult sports activities including practices, workouts, group travel, games, tournaments and competitions – are paused through December 18.
  • All group lessons will be paused through December 18.
  • Private and semi-private lessons are available for individuals in the same household beginning December 5th with a 48-hour advanced notice.
  • Lessons must be booked online.
  • Children 7 and under must be accompanied by an adult from the same household during the lesson. 
  • Guests and instructor are required to wear masks during the lesson.  
  • Note: all references to “household” means all the people living in the same home or residence, including a shared rental unit or other similar living space. This includes college-aged kids who return home over a weekend, holiday or break.
  • Guests should be prepared to social distance from other guests (not in their household) both indoors and outdoors
  • Guests are asked to stay home when sick, and also follow proper hygiene practices including; cough and sneeze etiquette, hand washing, and sanitizing procedures
  • Face coverings that align with CDC recommendations will be required both inside and outside whenever physical distancing cannot be achieved, except when actively eating and drinking. Face coverings will be required while loading and riding on lifts, inside all buildings, and during all ski and snowboard lessons. No one will be permitted on the mountain without a face covering.
  • Note: all references to “household” means all the people living in the same home or residence, including a shared rental unit or other similar living space. This includes college-aged kids who return home over a weekend, holiday or break.
  • Cleaning products and protocols will include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
  • We will continue to provide additional routine cleaning and disinfecting of high-touch surfaces.
  • Enhanced cleaning and disinfecting will take place daily in our rental shops. All rental equipment will be disinfected between each guest use.
  • Employees are wearing face coverings and participating in daily health screening.
  • All employees will continue to engage in frequent hand washing and use of hand sanitizer. Soap dispensers are located in property restrooms. Hand sanitizer is available in general reception areas and employee areas, meeting spaces, and other public areas as applicable to the property.
  • In addition to training on housekeeping and hygiene protocols, employees are also completing enhanced COVID-19 awareness training.
  • Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the property shall be a staff-wide requirement.

SKI WELL, BE WELL

All Lift Tickets, Rentals & Lessons Must Be Purchased Online

Lift Tickets, Lessons & Rentals must be purchased in advance online HERE. All guests must fill out a Daily Lift Online Waiver prior to arrival.

Mask Policy

Face coverings must be worn indoors, while loading + riding on lifts + during lessons + when you aren't able to social distance.

Food Court Will Be Available For Take-out Only

 The food court will be available for food & beverage take out and grab and go only. There is a 5 person limit in the food court at one time. No food or beverage may be consumed on site including patio areas. 

Use Your Car To Get Ready & Warm Up

Due to 50% limited indoor capacity, this season, we are asking our guests to plan to get ready + eat + warm up in your vehicle if not dining in the chalet with reservation.

Arrive Together. Ride Together

Those who are in same party are allowed to ride chairlift together.

Maintain Social Distancing

Social distancing will be encouraged for the safety & protection of our guests.

The Great Outdoors + Health Benefits.

Being active outside & participating in winter sports has numerous positive effects on our mental health and physical well-being. Come enjoy the fresh, clean air of Northern Minnesota.

Self Assessments

Guests who are showing signs or symptoms should stay home + recuperate so they can enjoy our winter sports at another time this season.

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