Covid-19 FAQ and Information
Giants Ridge Covid-19 FAQ and Information
• Mountain Biking – Three (3) trails open more trails opening as conditions allow. Chair lift open. (1 person or family per chair). Tickets available online. Bike rental available by calling 218.865.8024
• Disc Golf Course will open on Saturday, May 23, for the season.
• Climbing Wall – closed until further notice.
• Wacootah Grille (Quarry clubhouse) – TAKE OUT ONLY, limited menu.
• Bunkers Grill (Legend) – TAKE OUT ONLY, limited menu.
• Burnt Onion Kitchen and Brews – closed at this time. Opening date TBA.
• Playground – closed until further notice.
Inspiring New Ways of Traveling Safely
The safety of our guests and employees is our number one priority. As we transition to reopen our operations, we have elevated and implemented guidelines and procedures on cleanliness, sanitation, social distancing and other measures to ensure our guests feel comfortable and confident that they are in a safe environment.
We continue to monitor the Minnesota Department of Health, Centers for Disease Control and Prevention and World Health Organization’s guidelines regarding the novel Coronavirus (COVID-19) cases and continue to follow the necessary guidelines from these agencies as well as those of local health departments.
CANCELLATIONS + RESCHEDULING
We will be updating this section of our website to share the most up to date information. You may also call 800-688-7669 with any questions and concerns.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies. If lodging is part of your stay at Giants Ridge, please contact the lodging property of your choice for any questions or information regarding cancellations, rescheduling or any other procedures. Onsite and offsite lodging properties are independently managed and operated, and are the best source of information when it comes to the accommodation aspect of your stay.
EMPLOYEE AND GUEST HEALTH
Giants Ridge has implemented policies and procedures to protect guests and employees against virus transmission.
Washing Hands & Hand Sanitizer
All employees will continue to engage in frequent hand washing and use of hand sanitizer. Soap dispensers are located in property restrooms. Hand sanitizer is available in general reception areas and employee areas, meeting spaces, and other public areas as applicable to the property.
Front of the House Signage
During all times in which the usage of masks is recommended by the CDC and/or other local health authorities, health and hygiene reminders/guidelines will be placed in high-traffic areas on property, as applicable.
Employee & Guest Health Concerns
Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the property shall be a staff-wide requirement.
At minimum, confirmed cases of COVID-19 shall be immediately reported to local health authorities in accordance with appropriate actions recommended by the CDC.
Cleaning Products & Protocols
Cleaning products and protocols will include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens.
In addition to training on housekeeping and hygiene protocols, employees are also completing enhanced COVID-19 awareness training.
Physical Distancing & Queuing
As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue. Such areas shall be clearly marked for appropriate physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits. When applicable, furniture and other public seating areas will be reconfigured to promote social distancing.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.